At Artbolo, we strive to provide high-quality products and excellent customer service.
• Orders once placed cannot be cancelled.
• Customers are requested to carefully review their order details, products, quantities, delivery address, and other information before placing the order.
• Once an order has been successfully placed, no cancellation request will be accepted or processed by Artbolo.
Returns are accepted only if:
• Wrong product was delivered.
• Product arrived damaged or defective, supported by genuine and clear video footage with complete package and shipping label
• Items are missing from the order.
Requests must be submitted within 24 hours of delivery along with genuine videos clearly showing the issue.
Unless received damaged or defective, the following products cannot be returned:
• Fragrance Oils
• Mica Powders
• Glitters and Decorative Materials
• Candle Wax
• Soap Bases
• Opened Chemical Products
• Customized or Made-to-Order Products
After receiving and inspecting the returned item:
• Approved refunds will normally be processed within 20–30 business days after the returned product has been received, inspected, and the refund has been approved.
• Refunds will be issued to the original payment method.
• Shipping charges are non-refundable unless the return is due to an error attributable to Artbolo.
• The refund amount may be less than the amount originally paid by the customer. Applicable shipping charges, return shipping charges, payment gateway charges, transaction charges, and other applicable costs incurred in connection with the order may be deducted from the refund amount.
Eligible damaged or defective products may be replaced instead of refunded, depending on stock availability.
If the error is on our part, Artbolo will bear the return shipping cost. Otherwise, approved returns may require the customer to pay return shipping charges.
• Refunds are not automatic and are subject to verification and approval by Artbolo.
• Customers must contact Artbolo through the registered support email and provide their Order Number and relevant order and payment details.
• Artbolo will verify the order and payment details before processing any approved refund.
• For verification, customers may be required to provide their payment mode and bank account details, including Account Holder Name, Bank Account Number, IFSC Code, and Bank Name.
• The bank details provided by the customer must belong to the customer or the original purchaser associated with the order. Artbolo may refuse to process a refund if the provided details cannot be verified.
• Artbolo will cross-check the payment details with the payment records available through the payment gateway before processing the refund.
• Approved refunds will be processed by Artbolo directly from its bank account to the verified bank account or other approved payment account provided by the customer.
• Refunds will be processed only after the refund request and the customer's payment and bank details have been successfully verified.
• Refunds will be processed only after Artbolo receives and inspects the returned product and confirms that the return meets the applicable return conditions.
• Approved refunds will normally be processed within 20–30 business days after the returned product has been received, inspected, and the refund has been approved.
• Shipping charges are non-refundable unless the return is due to an error attributable to Artbolo.
• The time taken for the refund to reflect in the customer's account may depend on the customer's bank or payment service provider.
• Artbolo will provide the transaction reference/UTR details where applicable after the refund has been processed.
• Customers must not share OTPs, UPI PINs, CVV, card PINs, passwords, or other confidential banking credentials with Artbolo under any circumstances.
• Artbolo reserves the right to reject a refund request where the order, payment, customer identity, or refund bank details cannot be satisfactorily verified.
For cancellations, returns, or refund requests:
Artbolo
Email: info@Artbolo.com